Refund & Cancellation Policy

Introduction

This Refund & Cancellation Policy explains how refunds and cancellations are handled for subscriptions and purchases made through the Next Song mobile app and website.

By subscribing to or purchasing any service or feature in Next Song, you agree to this policy and to the applicable App Store or Google Play terms of sale.

1) Overview

Next Song offers several subscription tiers and in-app purchase options managed through third-party platforms (Apple App Store and Google Play) via RevenueCat.

Because all payments are processed by these platforms, refunds and cancellations must be requested directly through them, not through Next Song.

We do not directly process, collect, or store your payment details.

2.1 How to Cancel a Subscription

You can cancel your subscription at any time through your respective store account:

• Apple App Store (iOS):
• Open the Settings app on your iPhone or iPad
• Tap your Apple ID → Subscriptions
• Select Next Song and choose Cancel Subscription

• Google Play Store (Android):
• Open the Google Play Store
• Tap your profile icon → Payments & subscriptions → Subscriptions
• Select Next Song and tap Cancel Subscription

After cancellation, you will continue to have access to premium features until the end of the current billing period.

No further charges will be applied after the cancellation date.

3.1 Apple App Store

All payments made via the Apple App Store are subject to Apple’s refund policy.

To request a refund, visit: https://reportaproblem.apple.com/

Apple will evaluate the request and issue a refund if eligible, in accordance with its terms of sale.

3.2 Google Play Store

All payments made via the Google Play Store are subject to Google’s refund policy.

To request a refund, visit: https://play.google.com/store/account

Google will evaluate the request and issue a refund if eligible, in accordance with its terms of sale.

3.3 Other Purchases (if applicable)

If you made a purchase outside of these platforms (for example, via our website), please contact contact@nextsongai.com within 14 days of purchase with your transaction details.

Refund eligibility will depend on whether the service or digital content has been accessed or used.

4) Coins and In-App Currency

Coins are virtual credits with no monetary value.

They are non-refundable once issued, except where required by law or if the transaction was due to a technical error verified by our support team.

5) Technical Issues or Duplicate Charges

If you believe you were charged in error or experienced a technical issue (e.g., duplicate purchase), please:

• Contact the App Store or Google Play support using their refund request tools.
• Notify our team at contact@nextsongai.com with your purchase receipt and store account email for reference.

We will help verify the issue but cannot directly process the refund.

6) Right of Withdrawal (EEA/UK/CH)

If you are located in the European Union, United Kingdom, or Switzerland, you generally have a 14-day right of withdrawal for online digital services.

However, this right is waived once you access or start using the premium features or digital content.

By subscribing or purchasing, you expressly acknowledge and agree to this waiver.

7) Changes to This Policy

We may update this policy periodically to reflect operational or legal changes.

When we do, we will update the “Last updated” date above and, where appropriate, notify users through the App or Website.

8) Contact

If you have any questions about this Refund & Cancellation Policy, please contact:

Next Song

Email: contact@nextsongai.com

Postal: Lausanne, Switzerland

This policy complies with Swiss and EU consumer protection standards, App Store, and Google Play refund requirements.